Help Desk & IT Support (Information & Communication Technology)Join the Clarus team and enjoy a career full of good energy and great rewards.He aha koe ka aroha ai ki a Clarus (Why you'll love Clarus)At Clarus you're part of the team of talented specialists helping safely deliver the vital energy New Zealand needs to thrive today and in the future. From starting out in Taranaki our Firstgas, Rockgas, Firstlight Network, Firstlight Renewables, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you're never far away from our good energy. Clarus is investing in opportunities to develop greener alternatives to natural gas and LPG - like partnering with Ecogas to deliver New Zealand's first renewable biomethane project, and working with other gas distributors to trial hydrogen blending. We care about the communities where we live and work and are guided by principles of inclusiveness, kaitiakitanga and excellence.We're looking for a talented Service Desk Lead to help us keep the good energy flowing. In the interesting and varied role you will ensure the seamless operation of both in-house and outsourced technical support functions. This role manages the performance and workflow of Desktop Engineers, guaranteeing the effective resolution of technical issues.The Service Desk Lead works closely with members of the Technology and Improvement team, key business stakeholders, as well as maintaining relationships with suppliers to ensure the needs of the business are fully addressed and continuous improvement is being achieved.You will be part of a collaboration team responsible for adding value to our business through good service delivery governance and practices. The Technology Operations team play an integral role in supporting business and enterprise initiatives in line with the technology strategy.He aha tau e kawe mai (What you will bring)Along with your tertiary qualification in computer science, technology or similar, and 3+ years in a senior IT service desk role you will have:People leadership experience - managing and supervising a team in the delivery of high-quality work outputs and team performance.Experience in addressing complex issues and demonstrated problem management skills.Excellent written and verbal communication skills, used to dealing with senior internal stakeholders and external suppliers.You'll be valued for who you are, rewarded for what you do and supported to thrive. We'll sweeten your (already nicely competitive) salary with a host of extra benefits including additional leave entitlements, flexible working arrangements and free insurances and health checks. We'll fuel your professional development, keep you at the top of your game and help you build the career you want. Our award-winning wellness programme recognises you're more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whanau. You'll get to work in a safe, healthy environment, supported by great people who want to see you succeed.Want a career where your experience and expertise are valued and rewarded? Want to work where you're supported to succeed and surrounded by great people? Fill your workday with good energy at Clarus by clicking the link below before applications closeon 18 February 2024 .Report this job advert Don't provide your bank or credit card details when applying for jobs.Join millions of job-seekers around the world using our career-shaping tools and insights.Research salaries and job trendsAccess free tools, templates and articles that help you stand outDiscover pathways to a huge range of careers#J-18808-Ljbffr