Ict Support Technician

We are seeking two customer-focused ICT Support technicians to join our team full-time. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $29.66 -$31 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 60 hours a week. The job will be based on any of our stores in Hawera, Taranaki region.You will be responsible for:- Install or configure software and driver on devices.- Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.- Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.- Attentive at the front desk to make new tickets and assist in sales support.- Provide excellent customer service to customers physically as well as over phone support.- Resolve customer issues and concerns in a timely and efficient manner.- Continuously improve your knowledge of our products and services.- Ability to multitask and manage multiple customer interactions simultaneously.A successful applicant will:- A team player- Must be able to work on the flexible roaster- Have good communication and customer service skills- Basic computer skills and experience with customer service softwareWe offer a competitive salary, as well as ongoing training and professional development opportunities.
To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.
We look forward to reviewing your application and potentially welcoming you to our team!