Service Desk Analyst

Service Desk Analyst
We are looking for a full-time Service Desk Analyst to join our team in Hamilton. The ideal candidate will have experience in Windows, Mac, and Linux operating systems. The position will be responsible for providing support to external customers with a variety of technical issues.
Responsibilities
Provide Tier 1 support to internal and external customers via phone, email, and chat
Troubleshoot and resolve technical issues with Windows, Mac, and operating systems
User Management – account management functions including MAC
Document and track customer issues in a ticketing system
Work with other members of the IT team to resolve complex issues
Qualifications
Bachelor's degree in Computer Science or related field
2+ years of experience in a technical support role
Strong troubleshooting and problem-solving skills
Microsoft, ITIL Certification or equivalent
Excellent written and verbal communication skills
Ability to work independently and as part of a team

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