Service Delivery / Project Coordinator Part-time - 20 hours a week
Dream of working in a place you can call home rather than have to change your career every two years to get ahead?
Want to be part of a team that focuses on getting the job done and having a good time while doing it?
At Sandfield, we pride ourselves on creating an environment where people want to stay. This role is in our specialist IT Ops team, where the average team member has been here for over 6.5 years. We are a tight-knit team working collaboratively, managing systems for a variety of customers to ensure maximum performance and cost-effectiveness.
Sandfield is a leading, Kiwi-owned, software business that prides itself on not just being a conventional tech company.
Our work facilitates high-performance supply chains for Mainfreight, Qube, and HWR Richardsons and keeps millions of orders and data points flowing for Foodstuffs. It also manages business finances for Team Global Express and Green Acres, helps fill seats on the Interislander for KiwiRail, and keeps Les Mills members engaged—plus so much more.
Our team is a diverse bunch. They're mountain bikers, road bikers, runners, hikers, active relaxers, video gamers, movie buffs, music buffs, and foodies. They're also family people, single people, party people, quiet people, loud people, and happy people.
But don't just take our word for it - here's what our people say about working at Sandfield.
As a business, we're also very conscious of our environmental footprint and are currently on a journey to become carbon-neutral in the very near future.
About the Role We need an exceptional organiser to coordinate diverse work streams. You'll have a knack for continuous improvement, streamlining processes, and getting things done. This role is primarily focused on service delivery, managing support tickets, monitoring, and security activities. You'll be the go-to person for keeping things on track, helping the team allocate workload, and removing roadblocks.
There will be a variety of responsibilities to support the team, with a key responsibility being security management. This includes monitoring and reporting on vulnerability management, coordinating recovery testing, updating security dashboard metrics, etc. Additionally, the role involves coordination of projects and serving as a key member of our ISO27001 committee. Other responsibilities will include:
Managing Jira tickets for service delivery Helpdesk support Cost management and billing analysis Capacity management Facilitating cloud deployments and database migrations Managing server upgrade projects Asset reviews and management In this role, you will be exposed to a wide variety of IT functions and have the opportunity to grow and build your knowledge across the business. It suits somebody who has work experience within an information technology environment OR an aptitude for picking up new technologies, with a keen interest in technology. You'll need exceptional attention to detail, organisational skills, a proactive approach, the ability to manage multiple stakeholders, and a great sense of humour.
Working at Sandfield you will enjoy Huge variety of work Relaxed, supportive and social environment Collaboration with highly experienced engineers A flat team structure that emanates lots of positive energy! Flexible working policy Soft skills training Regular social events and monthly 'Fun Food Events' A well-stocked beer fridge (including non-alcoholic!) and fruit bowl PLEASE DO NOT APPLY if you are not in NZ (unless you are a New Zealand citizen)
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