At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the TeamSocial Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.Job DescriptionKo te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working hereDowner is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:Free access to Marram health care benefits and discounted holiday homesProgression and development programs on offer including our inspiring leader's programme for top performersCompany car is provided in this roleSpotless is committed to its staff and will give you full support and training to reach your potential. Come and join us in providing our clients with the best standards and cleanliness in the business, also allowing a platform for you to develop and grow within a global company.A bit about the role:The Service Delivery Manager – Cleaning provides leadership, business management, personnel management, safety leadership and drive for commercial results for all cleaning contracts within a defined area of operations.Primary accountability for all day-to-day operational cleaning and related services across a defined region while ensuring all KPI's are achieved in full and on time.Understand and grow the specialised cleaning sector of the business through new business, training and development and reducing subcontractor requirements.We are looking for a team member who has:Minimum of 2 - 5 years' experience leading and supervising cleaning delivery contracts across multiple sites in a geographically dispersed region.Commercial experience encompassing financial management, client relationship management and people leadership i.e., Supervisors and Cleaners.Trade or service line-based qualifications are preferredAbility to establish and maintain effective customer relationships.Focus on customer service and delivery of quality outcomes.Strong financial and P&L experienceMe pehea ki te tono | How to applyIf this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 713283.We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.Job InfoJob Identification: 713283Job Category: Services and Asset Management Delivery
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