Service Delivery Manager

25 September 2024Service Delivery ManagerAbout the Role:This role is key in ensuring seamless delivery of cybersecurity services, managing customer projects, and driving improvements across processes. You'll collaborate with cross-functional teams to enhance client satisfaction and ensure service excellence in line with industry standards.Key Responsibilities:Manage the delivery of cybersecurity solutions across teams.Oversee project timelines, budgets, and risks to ensure customer satisfaction.Identify opportunities for expanding services with existing clients.Collaborate with technical and project teams to optimise service delivery.Maintain strong customer relationships and ensure consistent communication.Key Skills and Experience:6 years in service delivery or customer-focused roles.Proven ability in project management, particularly within cybersecurity or IT.Exceptional communication and relationship-building skills.Experience with ITIL or similar service frameworks.Strong analytical skills and a proactive approach to process improvement.Ability to work effectively with cross-functional teams.Join a dynamic team and make a real impact—apply now!Category: IT & Digital, Service Delivery Manager
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