Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Join a rewarding industry where you are contributing to enhancing the lives of others!
Online learning platformFlexible working arrangementsCompany laptop providedDiscounted health insuranceFull paid training providedOption to receive flu vaccineWho we are | Ko wai matou Solora is a service coordination and provider network management organisation that delivers services through a network of quality health and rehabilitation contracted partners. Our home and community support, injury rehabilitation and sensitive claims services are centrally coordinated by a skilled team of Registered Health Professionals and Service Coordinators and then delivered by our partners with the experience and resources to meet individual client needs.
As the Service Coordinator, you are responsible for the daily coordination of client services, managing inbound calls, Outlook emails, and administrative tasks. You work closely with clients, the Solora team, networks partners, and funders to address service delivery inquiries and issues, ensuring all processes are handled professionally and efficiently.
First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needsMaintain confidentiality and sharing of informationReferrals received are entered and processed accurately, in a timely mannerProvide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whanau, Managers, Funders, and other stakeholdersEnsure the accurate and timely set up, initial contact, and onboarding processes for new clients.Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel eventsEnsure that risks are proactively identified, reported, and managed according to established processesThis is a full-time permanent position, Monday to Friday 8:30 am - 5:00 pm based in Te Whanaganui-a-Tara Wellington.
Experience in an office-based customer service role, preferably in the health/disability sectorExperience in client management systemsUnderstanding of Tikanga Maori and the Treaty of WaitangiExcellent communication skills (verbal and written)Ability to work effectively in a team and as well as autonomously and under pressureIf you are hardworking, driven, and keen to make a difference - we want to hear from you!
Please apply online and include a CV and covering letter. Applications close | Te katinga o tenei whai turanga: 2nd August 2024 at 5 pm - interviews might take place prior to applications closing. Please note, only suitable candidates will be contacted for interview. Applicants for this position will have NZ residency or a valid NZ work visa.
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