Are you looking for a new challenge, where problem-solving and customer service come together?We have a position for a Service Coordinator in the healthcare industry coordinating with clients and staff.We are seeking a professional office-based administrator who has a passion for working with people and systems to join our team in the key role of Service Coordinator.Te Whakahaerenga/The Organisation:Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.Te Mahi/About the Position:Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between the hours of 7am and 4.30pm Monday to Sunday.You will play a key role in the organisation, liaising with both clients, support workers, and internal support services to provide a consistent and quality service.Key Aspects:Proactively utilising the client management computer system, service coordinators will work as a team to ensure:Support worker rosters are accurate and timely.Visits are scheduled effectively and in line with service requirements.All support worker leave is managed effectively.An up-to-date and 'live' overview of service delivery is maintained at all times.Effective and timely communication with clients and workforce, including proactively responding to queries or concerns.Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.He momo/About you:To be successful in this role, you will have at least two years' recent experience working with staff and clients either in the healthcare sector or in a role where you have used computer systems to allocate workloads, problem solve, and think critically, whilst maintaining an exceptional level of customer service.You will also have the following skills:Exceptional customer service, and a friendly and professional manner.Patience, resilience, and a 'can do' attitude in challenging situations.The ability to prioritise effectively and efficiently.A proactive and professional communication style.Systems orientation, with intermediate to advanced computer skills.Team orientation, working well with others at all levels.Critical thinking.Ki te huanga/Benefits of working at Nurse Maude:As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:Wellbeing: The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks, and dentures.Staff Discounts: You will have access to a range of great staff discounts with our suppliers.Health Insurance: Discounted healthcare through Southern Cross.Staff Development: We encourage and support personal and professional development through study and research.Hourly rate: Your experience is recognised with competitive rates.Interested?If you are a team player who enjoys working with people, thinking outside the square, and functioning well under pressure, we would love to hear from you.If, after reading the full position description, you require any further information, please send inquiries through to ****** # 19091Posted on 11 Dec 2024Closes on 11 Jan 2025 23:55Location(s): PoriruaExpertise: AdministratorJob level(s): GraduateWork type(s): Permanent full-timePosition description (click link to view): Position Description - Service Coordination Wellington Homecare - December 2024.pdf
#J-18808-Ljbffr