ARA Group stands out for its extensive expertise in designing, managing projects, and delivering comprehensive security/facility solutions across Australia and New Zealand. With a strong emphasis on safety, quality, and risk management, ARA Group leverages the skills of its dedicated staff, expert sub-contractors, and its broader network to provide exceptional service and professional project execution. It is their commitment to excellence that ensures clients receive the high-quality service and reliability that they have come to expect.
About the Role
You will be the Service Department's go-to person for managing customer service requests and ensuring every issue is resolved swiftly and professionally. You'll drive excellence by meeting SLA requirements, preparing jobs for billing, and maintaining accurate Ostendo data. Keeping clients in the loop with updates and ensuring precise technician notes for invoicing will be key to your success.
Skills & Experience
Proven ability to deliver exceptional customer service with a focus on timeliness, accuracy, and professionalism within an administration, security, or facilities setting.
Strong coordination skills for managing service technicians, ensuring efficient scheduling and task prioritisation.
Expertise in maintaining accurate information, specifically with experience in Ostendo to support financial and customer service functions.
Experience in inventory management, with a focus on optimising product availability.
Excellent organisational and multitasking abilities, particularly in managing customer service and operational processes within a technical service environment.
Benefits
Full-time, permanent role.
Competitive salary + Kiwisaver Contribution.
Convenient Mt Wellington location.
Scope for professional and personal development.
Join a market leader that puts people first, offering a supportive and inclusive workplace.
Take the Lead - Apply Now to Become The Next Service Coordinator Super Star!
How to Apply
Your application will be reviewed within 5 working days of receipt. Should your application be shortlisted, a Talent Connector will schedule a short phone interview with you to discuss the next steps in the recruitment process.
Part of our pre-employment checks post-interview may include a Ministry of Justice check, personality profiling, a health assessment, and/or drug & alcohol testing.
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