My client is a very successful company that provides equipment repair and maintenance services to the dental industry across New Zealand. They are true leaders in their industry and are in a growth phase.
The Role:
They are seeking a very switched-on Customer Service Co-ordinator to join their Penrose based team.
This is a busy phone-based role, where you will be first point of contact for customers, taking and logging service requests, organisingservice technician visits, following up with appropriate admin and invoicing and ensuring that the customer is communicated with at each stage of the process.
The company offers a great culture and opportunities to grow professionally and learn and develop beyond this role. (Especially for someone who can grow to support their Operations Manager).
In a nutshell the role will be:
Responding to service requests from customers (by phone and email)
Gatheringinformation from the customer to describe the fault
Booking jobs into the service calendar
Scheduling a field technician's visit
Follow up all open jobs until they are closed.
Preparing invoices.
Ensuring customers are communicated with around any issues, delays, or outstanding parts.
Preparation of quotes and customer reporting.
Building relationships with the Service team and the company's customers.
Enthusiasm to pick up project work and assist the Operations Manager
About You
Mature minded. Very customer service oriented. Good communication skills
Some technical nous.Could come from a technical customer service role.
Enjoys a busy environment.
Able to juggle the phones and admin work.
Enjoys having a bit of banter and will develop positive relationships with both customers and the team.
Some previous technician scheduling experience would be great.
Process and systems driven. Efficient and effective!
Good geographical knowledge of Greater Auckland willhelp
Organised. Good time management. Deadline driven.
High level of attention to detail
Oodles of common sense &a desire to learn.
Upbeat personality – Definite sense of humor. Not too precious!
You will thrive in a busy environment, and you enjoy a laugh or two, working with a very supportive and friendly team.
This is an AWESOME opportunity! Don't Miss it!
How to Apply:
Please apply andsend your CV to ******
Please note that only shortlisted applicants will be contacted, and this will happen within a week of your application.
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