We are looking for a versatile Automotive Service Advisor to join a well-established workshop based in Whangarei.Our client is looking for NZ experience for this role, with an understanding of the NZ parts market and labour charges , as this is a newly created position within the business.Specialising mostly in European and EV vehicles, they are well known for being a customer focussed independent workshop, with a high level of expertise, equipment and a fun working environment.$65 000-$70 000 base salary + commissionsMonday to Friday role.Be part of a great very family focussed and inclusive teamDue to their recent growth, they are seeking a customer focused Service Advisor to join their dedicated team, where your passion, pride and a positive, "can do" attitude will be appreciated and rewarded.The role will be varied, as no two days will be the same, and will suit an individual with a wide range of versatility and experience in the aftersales space.The RoleYou will work and communicate effectively within the team to ensure accurate results with good customer experienceYou will be responsible for workshop and service bookings over e-mail, walk in clients and telephone, so being quick on the trigger is keyReceiving booked customers on the day to capture all repair and service work in detailUpsell and explain additional repairs and requirements to clients for authorisationProfessional hand over and explanation of work completed upon customer collectionProcessing of customer payment for invoicesEnsuring all WIP is monitored closely and kept up to dateConstant monitoring of daily repair orders and keeping customers informed of progress, delays and collection timeDaily administrative duties to enable the smooth efficient operation of the workshop and aftersales administrationTo be successful in this role you will haveExperience as an Automotive Service Advisor or similarGood all-round Automotive knowledge and interestHold a Valid NZ work Visa or NZ CitizenshipClean NZ Drivers licenseAdapt quickly and be versatile in your approachAcquired skills to work confidently within a team to achieve shared goalsExceptional communication & organisational skillsA confident, well-mannered customer approachIf you are looking for a change outside the corporate feel of a Dealership, or a current aftersales professional within the trade looking to join an intimate family feel environment, we would like to hear from you.If this sounds like the job for you, then please apply now with an up-to-date CV and a relevant cover letter.For more information please contact Pierre or Tessa at Musterrecruit on 09 394 7444 or 0508 MUSTER Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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