Service Advisor - Armstrong's Botany Great base salary + attractive bonus scheme!
Career development opportunities
Supportive team and leadership
Join us as a pivotal member of our service department, where you will play a crucial role in delivering exceptional service to our valued customers.
Benefits: Represent a leading dealership group Receive an attractive salary package (Base + Commissions) Company vehicle Supportive team environment Brand-specific training Growth opportunities You enjoy face-to-face interactions with customers at the most important time, servicing your vehicle! Your role will involve coordinating and scheduling service appointments, liaising with customers to understand their vehicle needs, and effectively communicating with our technicians to ensure timely and accurate service delivery.
Responsibilities: Schedule and manage service appointments, optimising workshop efficiency Welcoming customers and effectively communicating vehicle needs Accurately document vehicle issues, providing detailed information to the technicians for diagnostics and repairs Provide accurate cost estimates and clearly explain service options to customers, obtaining approval before proceeding with any work Coordinate loan vehicles Process service orders, invoicing Requirements: Min 3 years experience in the same or similar in the automotive industry Dealership experience and automotive knowledge Professional interpersonal and communication skills Excellent organisation and time management skills Ability to multi-task and prioritise A customer-centric mindset with a focus on providing exceptional service Ability to work collaboratively within a team environment A Full NZ Drivers License, or international equivalent required To apply, please submit your CV and cover letter outlining your relevant experience and why you would be the ideal candidate for this role.
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