Fixed Term, full-time position commencing late November or early DecemberGreat team cultureAquaheat Facility Services is a premier provider of facility maintenance services, being well funded and 100% New Zealand owned and operated, with over 70 years of history providing a comprehensive range of facility maintenance services to a selected range of local government, commercial, industrial and infrastructure customers throughout New Zealand. Our team provides HVAC Mechanical, Boiler, Gas, Plumbing, Drainage, Electrical and Carpentry services to a variety of major clients that range from the education and government sector to commercial buildings and state-of-the-art facilities across the region.Aquaheat Facility Services Limited, based in Christchurch, is recruiting for a fixed-term Service Administrator/Coordinator to cover parental leave for a period of 12-15 months ending approximately on 31 January 2026.Reporting to the Operations Manager, responsibilities for the role include:Coordinate customer service calls/requests, planned preventative maintenance programs and quoted worksBe a central point for receiving and responding to telephone calls, email requests and correspondence related to the provision of servicesCarry out invoicing of all maintenance routines, reactive calls and quoted works, and provide assistance with accounts receivable, accounts payable and purchase orders.Provide administration support in the utilisation of our ERP systemsPerform general administration functionsWork under high pressure and deal with conflicting priorities.Contribute to a professional, positive, friendly and supportive environmentTo be successful, a candidate will require the following qualifications and experience:Relevant tertiary qualification or 3 to 5 years' experience in a service operationPrior experience within a trade service or facilities management environment of service technicians in the fieldComputerised Maintenance Management System knowledge is required with experience in Pronto being an advantageStrong administration and accurate data entry experienceCustomer service skills with effective communication and problem-solving skillsPlanning ability - Ability to prioritise workloadWe are looking for someone that has a positive attitude, is a quick learner, has a genuine belief in providing excellent customer service and is highly motivated with a 'can do' attitude.Aquaheat, as part of the Horizon Energy Group, takes pride in its commitment to the health and safety of all its stakeholders. It has well-developed processes and procedures in the principal areas of safety leadership, risk management and worker participation.To support this, you will have sound industry and product knowledge, be safety focused at all times, possess a high degree of initiative, be able to think clearly under pressure and, most of all, be a team player.Applicants must be legally entitled to work in New Zealand.Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment medical.
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