Senior Travel Consultant - Brisbane based 5 Star agencyFounded 7 years ago, Brisbane Travel Centre's reputation exceeds itself as a highly customer-centric boutique travel agency that delivers exceptional travel planning experiences for its growing customer base, every time. This 5-star-rated agency has a small, family-friendly, collaborative, and inclusive team. For more, visit brisbanetravelcentre.com.au.The RoleWe're seeking a senior travel consultant who is planning to move to Australia, to join our Brisbane-based travel agency. You'll be a go-getter who brings 5+ years' experience as a leisure travel agent, ideally with some corporate travel exposure, and a depth of knowledge on travel industry trends, destinations, and products. You'll hit the ground running in this fast-paced and dynamic environment, managing exceptional customer travel experiences end-to-end with your impeccable attention to detail and your passion for customer service.You'll be adept at handling all that this role involves:Managing bookings and reservationsKnowledge of fares, airline contracts, rules & regulations, and ticketingStaying up to date on products, trends, destinations, and industry offeringsProblem resolution and troubleshooting travel-related problemsCollaborating with airline, hotel, and tour stakeholders to coordinate all travel planning and logistics, securing the best deals and offerings for customersMaintaining accurate and complete records, ensuring compliance within industry regulations and company policiesYour Skills, Experience & AttributesIn addition to your 5+ years' experience, you'll be a great fit for our team if you:Have committed to moving to Brisbane, AustraliaAre genuinely passionate about the customer experienceAre sales-focused and a strong negotiatorHave outstanding attention to detailHave a knack for planning and logisticsAre passionate and knowledgeable about travelHave cruise booking experienceIdeally have corporate travel experienceHave used GDS systems / CRMs and are tech-savvyAre an exceptional communicatorAre team-focusedThe PerksYou'll enjoy a generous base salary of AUD$65,000 plus Superannuation for this role; we don't have a commission structure in place, as we're all one team, with one dream: having happy customers! This is a full-time role, located south of Brisbane in Moorooka, just 10 minutes from Brisbane's CBD.How to Apply:If you're in the process of moving to Brisbane, Australia and this sounds like you, send your covering letter and CV via the link below.Only applicants who are eligible to work in Australia will be considered.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a travel consultant?Do you have experience in a sales role?Which of the following reservation (CR) and distribution (GD) systems do you have experience with?Do you have customer service experience?Which of the following Customer Relationship Management (CRM) systems do you have experience using?
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