Are you a seasoned IT professional with a passion for ServiceNow and a talent for supporting users?
About the Role: The Senior ServiceNow Analyst will be the go-to expert for ServiceNow's user community, providing daily operational support and working closely with the ServiceNow Product Owner. Together, you will be ambassadors for the platform within ICT and across various business units. This role involves assisting the Product Owner in executing the product strategy and maximizing the value of the ServiceNow platform across our group. You will provide technical leadership and guidance to business stakeholders, such as the Risk and Compliance team, Properties team, and Gaming teams, on leveraging ServiceNow to enhance their workflows.
About You: You'll be someone who thrives in a collaborative environment and has extensive experience in IT support within a large and diverse organization. With 8+ years of professional IT experience and 4+ years dedicated to ServiceNow in a support or implementation capacity, you bring strong analytical skills to the table. You have a demonstrated ability to translate business requirements into technical solutions, a sound understanding of end-to-end customer experiences, and a proven track record in agile delivery environments. You are a self-starter with a strong work ethic, a customer-focused attitude, and the ability to build strong relationships with key stakeholders. Your outstanding communication skills allow you to articulate views clearly and influence decision-makers effectively.
Technical Must-Haves: 8+ years of professional experience in an IT company/departmentITIL certified4+ years of full-time ServiceNow experience in a support or implementation capacityStrong analytical skillsProven experience in agile delivery environmentsWhat's in it for you: You will get to enjoy a range of SkyCity benefits such as:
Fully subsidized health insuranceMeals from $2.50 in our awesome staff cafeteriaDiscounted city car parkingFree entry to the Sky Tower whenever you like!Discounts across site in our hotels & restaurantsReal career opportunity in an inclusive and supportive organization.If you're ready to take on this crucial role and drive the future of our ServiceNow platform, we invite you to apply and be a part of our team.
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