Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau."If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people."Are you ready to make a real difference in how we operate and deliver exceptional experiences?As a Senior Process Improvement Lead, you'll be at the forefront of transforming our business by driving operational excellence across the organisation. You'll identify and quantify opportunities for improvement, craft cutting-edge process solutions powered by market-leading technology, and ensure these changes are implemented seamlessly.Your work will directly shape how we deliver our strategy—empowering effortless, personalised experiences that foster trust, loyalty, and growth.Through Lean processes, you'll create a more efficient organisation with clarity and accountability. The results? Delighted customers, engaged employees, increased revenue, and reduced costs.If you're passionate about creating meaningful change, leveraging the latest innovations, and solving complex challenges, this is your opportunity to leave a lasting mark on our business.Ko to mahi – what you'll doLead Process Optimization Across Customer Journeys: Lead the design of future state processes that deliver measurable benefits for customers, agents, and the business, all while aligning with strategic objectives.Process Mapping & Improvement: Design, map, and refine processes; coach teams on best practices; and lead projects to identify and eliminate inefficiencies.Facilitate Workshops & Align Stakeholders: Lead dynamic process design workshops, ensuring stakeholder alignment and actionable, impactful outcomes.Drive Continuous Improvement: Pinpoint areas of waste, prioritise improvements based on business impact, and develop clear, effective plans to streamline operations.Embed BPM Strategy: Enable cross-functional teams to adopt and integrate Business Process Management (BPM) frameworks for consistent and efficient operations.Measure & Report Impact: Monitor, analyse, and report on key outcomes, including cost reductions, revenue growth, and customer satisfaction enhancements.Innovate & Future-Proof: Stay ahead of market trends and drive innovative process improvements to ensure scalability, adaptability, and long-term success.Na tou rourou - what you'll bringA Passion for Continuous Process Improvement, with excellent Critical Thinking & Problem-Solving skills: Ability to lead change through structured problem-solving (e.g., LEAN, Six Sigma), and track measurable improvements across business processes.Holistic Business Process Management: Expertise optimising processes, with a focus on end-to-end performance, process measurement, and benefit tracking.Collaboration & Communication: Excellent planning, presentation, and documentation skills, with a collaborative approach to driving cross-functional outcomes.Technical & Industry Knowledge: In-depth understanding of IT and digital technologies within the telecommunications industry, in particular, Salesforce Comms Cloud and the use of Case Management.Agile & Best Practice Frameworks: Experience leading teams in an Agile environment, with a solid background in deploying best practice frameworks like eTOM, ITIL, or COBIT (eTOM practitioner preferred).Proven success in delivering measurable improvements in customer Telco delivery/assurance environments.A relevant tertiary qualification or significant experience in process/business improvement (e.g., LEAN, Six Sigma).One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments. A fully subsidised Southern Cross health insurance cover for you and your family.4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.Laptop, unlimited data plan, market leading cell-phone for business or personal use.Lifestyle leave where you can purchase an extra week or two of annual leave.Discounts on One New Zealand products, services and much more!At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.We stand to uplift, to support and to elevate others .
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