Senior Officer, Customer Service (Inbound), Contact Center

Senior Officer, Customer Service (Inbound), Contact Center Posting Date: 30 Jul 2024 Location: Alexandra (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United and Committed. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. Our Operations divisions provide transactional customer services while focusing on cost efficiency through process improvements, automation, and straight-through processing. Job Responsibilities Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences. Maintains confidentiality of the Bank's customers and data. Identifies and resolves customer issues and inquiries received via calls/mail/emails/social media platforms completely and accurately within the committed turnaround time. Uses customer service and sales skills to optimize the opportunity of each customer contact. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Resolves customer complaints and problems to the satisfaction of the customer. Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests. Job Requirements Degree/ Diploma in any discipline. Experience in Call Centre, Banking or Customer Service environment is an advantage. Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service. Excellent comprehension, communication, interpersonal skills, and work etiquette. Good analytical skills; passion for working with numbers. Resourceful, proactive, results-driven, attentive to details and a good team player. Proficient in PC skills including MS Office applications. Ability to work on staggered/rotational shifts including weekends and Public Holidays. Be a part of UOB Family UOB is an equal opportunity employer. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. #J-18808-Ljbffr