Senior Officer, Customer Service (Inbound), Contact Center

Senior Officer, Customer Service (Inbound), Contact Center Posting Date: 3 Sep 2024
Location: Alexandra (City Area), SG, 048624
Company: United Overseas Bank Ltd
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United and Committed.
About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We operate and support 19 countries with a secure and flexible banking infrastructure.
Job Responsibilities Ensures highest standard of service delivery to our customers.
Monitor and respond to incoming calls/emails/social media platform/written correspondences.
Maintains confidentiality of the Bank's customers and data.
Identifies and resolves customer issues and inquiries accurately within the committed turnaround time.
Uses customer service and sales skills to optimize the opportunity of each customer contact.
Educates the customer about the Bank's products and services.
Resolves customer complaints and completes necessary documentation.
Ensure group compliance & control standards are observed in the execution of customers' transaction requests.
Job Requirements Degree/ Diploma in any discipline.
Experience in Call Centre, Banking or Customer Service environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude.
Excellent comprehension, communication, interpersonal skills.
Good analytical skills and passion for working with numbers.
Resourceful, proactive, results-driven, and a good team player.
Proficient in PC skills including MS Office applications.
Ability to work on staggered/rotational shifts including weekends and Public Holidays.
Be a part of UOB Family UOB is an equal opportunity employer. All employment decisions at UOB are based on business needs, job requirements, and qualifications.

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