Senior Customer Service Consultant (Call Centre) / Alexandra - (Rl)

Target Recruitmenta member of WMS Group (15C7744)Location: Alexandra-Work Week: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm)Min. Qualification: DiplomaExperience: 4 yearsJob Description/RequirementResponsibilitiesThe primary role for this position is to:Handle incoming calls on the helpdeskProvide excellent customer service at all times & Tier 1 support to customers.Assist supervisors in resolving daily operational issues to meet KPI.CIC Operation & Support (Daily)Provide product training for the CIC teamSupport in product technical inquiriesHandle inbound/outbound calls during peak periodsReply to customer emailsMonitor online VOC & early sensing for product qualityAssist with customer feedback and complaints analysis and reportingCIC KPI (Weekly & Monthly)Service LevelAnswer SpeedFCR / CER / TERResponse Satisfaction Rate (E-mail)RequirementsMinimum Diploma in Business Administration or its equivalentAt least 4 years of experience in a call center environmentExperience in Home Appliances & Electronics products service and repair, especially in Television, Washer, Fridge & Air Conditioner.Excellent communication and interpersonal skillsAttention to detailAbility to work independently and effectivelyCustomer-oriented, conscientious, presentable & a good team playerHighly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)A fast learner who is able to work under pressureAble to commence work by 15 Dec 2020Tel: -RemarksWorking hours: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm)Interested candidates, please send your updated resume in MS Word format including the following:(1) Expected salary(2) Reason(s) for leaving(3) Date of availability(We regret that only shortlisted candidates will be notified)Target Recruitment Pte Ltd (MOM License No: 15C7744)MOM Regn No: R1112418 (RL)Job category: Customer Service/ Call Centres Telemarketing
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