Senior Customer Service Consultant (Call Centre) / Alexandra - (Rl)

Target Recruitment
a member of WMS Group (15C7744)
Location: Alexandra

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Work Week: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm)

Min. Qualification: Diploma

Experience: 4 years

Job Description/Requirement
Responsibilities
The primary role for this position is to:
Handle incoming calls on the helpdesk
Provide excellent customer service at all times & Tier 1 support to customers.
Assist supervisors in resolving daily operational issues to meet KPI.
CIC Operation & Support (Daily)
Provide product training for the CIC team
Support in product technical inquiries
Handle inbound/outbound calls during peak periods
Reply to customer emails
Monitor online VOC & early sensing for product quality
Assist with customer feedback and complaints analysis and reporting
CIC KPI (Weekly & Monthly)
Service Level
Answer Speed
FCR / CER / TER
Response Satisfaction Rate (E-mail)
Requirements
Minimum Diploma in Business Administration or its equivalent
At least 4 years of experience in a call center environment
Experience in Home Appliances & Electronics products service and repair, especially in Television, Washer, Fridge & Air Conditioner.
Excellent communication and interpersonal skills
Attention to detail
Ability to work independently and effectively
Customer-oriented, conscientious, presentable & a good team player
Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
A fast learner who is able to work under pressure
Able to commence work by 15 Dec 2020
Tel: -

Remarks
Working hours: Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm)

Interested candidates, please send your updated resume in MS Word format including the following:
(1) Expected salary
(2) Reason(s) for leaving
(3) Date of availability

(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)
Job category: Customer Service/ Call Centres Telemarketing

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