Fidelity Life is New Zealand's largest locally owned and operated life insurer.
We have a clear, winning aspiration, built around transforming our industry through a customer lens.
Role Overview: We are seeking a Senior Case Manager to oversee the assessment and active management of high-risk, complex, and contentious Income Protection claims.
This role involves applying best practice Active Case Management strategies to ensure timely and accurate claim resolutions.
You will work closely with Case Managers, provide mentorship, and coordinate with various stakeholders to achieve sustainable outcomes.
Start date: ASAP Type: Permanent Full Time Location: Auckland CBD, near the waterfront Hours: Monday to Friday, 8:30 am – 5:00 pm (Flexible working from home options available post-training) Eligibility: NZ Resident or NZ/AUS Citizen What you'll be doing: Assess and manage complex Income Protection claims, including Lump Sum and TPD claims.
Ensure claims are handled in line with our Claims Promise and Good Conduct principles.
Provide proactive updates and maintain clear, empathetic communication with customers and advisers.
Manage claim payments, expenses, and risk exposure while adhering to SLAs and guidelines.
Collaborate with medical, financial, and legal stakeholders to obtain necessary approvals and comments.
Support and mentor Case Managers, contributing to their development and the team's overall success.
Document all communications and decisions thoroughly.
What you'll bring: Qualifications: Higher education; medical, legal, or financial background is advantageous.
Experience: Minimum of 3 years in a similar role with a solid understanding of Active Case Management and rehabilitation practices.
Life Insurance experience is beneficial.
Skills: Proficiency in Microsoft Office, tech-savvy, and adept at influencing and negotiating with stakeholders.
Strong relationship-building and conflict resolution skills are essential.
Resilience: Thrive in a high-pressure environment, balancing work and personal demands effectively.
Customer Focused: Deliver exceptional customer service and tailor solutions to meet individual needs.
Planning & Organizing: Efficiently plan and prioritize tasks, managing time and resources effectively.
Decision Making: Make prompt, informed decisions and take ownership of actions.
Why Join Us?
At Fidelity Life, you will have the opportunity to make a significant impact while working in a dynamic and supportive environment.
We offer competitive salaries, professional growth opportunities, and a commitment to a positive work culture.
Apply Now: If you're looking for a new challenge, apply for this exciting opportunity and start your journey with Fidelity Life, where your career and our customers' futures meet.
Fidelity Life is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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