At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with. We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin. What will you be doing? Tower is transforming the Digital and Data landscape for Insurance in NZ and the Pacific. We have laser focus on driving hard and fast with our capability being at the core of everything. We are passionate about how we can drive the business forward, as is the rest of the Executive Team. You can expect to be across the following: Providing advice related to any aspect of business analysis Mentoring and developing Junior BAs and contribute to the Practice Capability Embrace agility and Lean thinking to deliver value early to customers. Improve and reimagine business processes Work towards a new normal by leading the requirements analysis and challenging comfort zones. Collaborate with squad members and other stakeholders to understand strategic imperatives and break them into actionable initiatives. Actively collaborate with the design team to understand our customers and their challenges. Using data analytics to better understand our customers to build better solutions. Understanding technology to enable new ways of working and new capabilities for Tower. Embrace customer journey view of delivery to plan, prioritise, and break up a quarter's deliverables into Epics and stories. Own workshops and refinement sessions: to discover customers' requirements and organise pre-refinement and refinement sessions to progress user stories and requirements Share knowledge and expertise with the Tower staff: Your expertise and knowledge should benefit Tower delivery team (BAs, Engineers and QA) What you'll need To be successful in this role, you will also be able to demonstrate the following: At least 8 year's industry prior experience in Information Technology & IT and preferably in the insurance industry Have a 'customer first mind-set' and a bias for getting things done Catalyst for innovation - you must think beyond a project or program, to a wider more seamless application of ideas and values. You shall be able to facilitate and promote collaboration between designers and the technical team members to come up with a feasible solution without dictating what the customer experience or technical implementation should be (Confluence, Jira and Miro are primary tools used for collaboration at Tower) Ownership of user stories/requirements - The Senior BA should not be the person who dictates design, customer experience, copy, technical solution or test approach, but they own the process of pulling all those elements together into a cohesive story that can be executed by the development team and tested by the QA team at Tower. We do what's right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us. What we'll bring to the table In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees. Highlights Include: 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whanau in New Zealand and the Pacific A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off! Wellness leave instead of sick leave so you can proactively look after your health and wellbeing Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas Discounts on Tower insurance products of up to 50% Free Life Insurance of up to four times your annual base salary Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more Apply now Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered. #J-18808-Ljbffr
