About the roleAs a Senior Personal Banker in our Personal Banking Branch Network this role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey).
These roles may also provide support to more junior solutions and service staff, for more complex customer needs.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent, Full-timeRole Location: St Lukes MallWork Hours: Tuesday to Saturday, Friday late nightKa aha to ra e kite ai?
- What will your day look like?
As a Senior Banking Consultant/ Senior Personal Banker, you will have the opportunity to: • Act as ANZ products initiator and role model,• Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch,• Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,• Take responsibility to 'know your customer' from a risk perspective,• Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customersOu Pukenga?
- What will you bring?
To grow and be successful in this role, you will ideally bring the following: • Prior experience in developing strong relationships in a customer focused role• Significant experience in financial services, preferably within the retail banking sector• Excellent communication and interpersonal skills• Leadership and coaching capabilities• Experience in being an influential user and promoter of technology• Ability to multi-task, highly adaptable to change and ambiguity You're not expected to have % of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou?
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