Air Conditioning & Refrigeration (Trades & Services)Full timeBeijer Ref is a technology-oriented trading Group that offers its customers competitive solutions within refrigeration and air conditioning through added-value products. Patton, Realcold, SCM Ref, Clima and HVAC are market leaders in the Refrigeration and HVAC industries and form part of this international Group. This is an excellent opportunity to join an International company looking after the NZ business of 150 staff with a thriving culture and a strong focus on delivering results and products which exceed customer expectations.This role combines sales experience with refrigeration/technical knowledge to provide exceptional service and support to our customers. This role will be responsible for understanding customer needs, working with the team to provide product recommendations and supporting sales initiatives to drive business growth.Key tasks and responsibilities include:Provide technical assistance to customers regarding product features, installation, and troubleshooting.Troubleshooting technical issues especially with natural refrigerants like CO2 and modern control systems.Build and maintain strong relationships with customers through regular communication and follow-ups.Preparation of sales proposals, quotes, and presentations.Collaborate with the engineering and product development teams to relay customer feedback and contribute to product improvements.Assist in the resolution of warranty and service issues, ensuring timely and effective solutions.Stay updated on industry trends, products, and technologies to effectively support sales efforts.Maintain accurate records of customer interactions, technical issues, and sales activities.What we require:Strong technical knowledge of commercial/Industrial Refrigeration with experience of system service and installation.2+ years of experience within the commercial/Industrial Refrigeration industry.Problem-solving skills with the ability to troubleshoot technical issues efficiently.Self-motivated, goal-oriented, and able to work independently as well as part of a team.A strong desire to learn.
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