Job Description What you will be doing As a Sales Consultant and Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service and support. In this dual role, you will deal with all customer inquiries, including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and assisting your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, doing everything you can to meet customers' expectations. Furthermore, you will be responsible for selling a wide range of tech products, building relationships with our customers, and helping them with their inquiries. Your role includes assisting with keeping the store presentable and supporting your team in achieving both sales and service goals. Who we are looking for To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems, and a love for all things tech. Keeping calm in all situations is key, and you can always find the right words to soothe even the spikiest of customers. We are seeking an established or up-and-coming Sales Superstar, or you may be in a customer-focused role already but looking to develop and take that first step into a sales career. You will need to understand our products, ask the right questions, know your customer, and provide the appropriate solutions for them. Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers. We are also seeking individuals who can live our values: Do you "own it"? – Our team members walk the talk and make things happen. Do you strive to "do good"? – We are one team, standing up for our people, our planet, and our communities. Do you "think customer"? – We put the customer first in everything we do. This is a permanent full-time role working the following hours: Monday, Tuesday, Wednesday: 8.5 hours Saturday and Sunday: 6.5 hours Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing role Excellent Communication Skills A positive, can-do attitude The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time A passion for helping others and your team Experience using a point of sales system is beneficial An interest in tech Additional Information What can Noel Leeming offer you? Warehouse Group discount card (including Noel Leeming and 15% off at The Warehouse and Warehouse Stationery) A paid day off on your birthday Continuous training and development Career progression – a great steppingstone into sales or other internal opportunities Incentive earnings Wellness and discretionary leave Click here to check out more of our benefits There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up? Don't let this opportunity pass you by. We'd love to hear from you!
