THE ROLE: The purpose of this role is to ensure the smooth and efficient coordination of sales and despatch operations, supporting the Sales team in meeting customer demands and achieving sales targets. You would report to the Sales Manager and the primary objectives of the position are:
Assist in the management of sales orders from initial enquiry to final delivery, ensuring timely and accurate processing.
Oversee the despatch process, including scheduling, packing and transport of products to customers.
Provide excellent customer service by addressing inquiries, resolving issues, and maintaining strong customer relationships.
Monitor and manage inventory levels to ensure product availability and accurate stock records.
Champion a culture of safety in the workplace.
You will also be required to pass all relevant testing, drug screening and Ministry of Justice Security checks prior to commencing work.
ROLE REQUIREMENTS: This is an opportunity for someone with a high work ethic and energy. This role offers the right candidate a chance to make a difference, key attributes for this role are:
Ability to lead, motivate and train people.
Effective problem-solving abilities using logic and factual information.
Proven time management with strong organisation and prioritising skills.
A high level of written and verbal communication skills along with a warm and approachable personality.
Strong administration skills, ideally proficient on Microsoft 365 platform, Excel, Word, Outlook etc.
Excellent attention to detail and ability to use initiative.
Previous experience or background in the timber industry or logistics is advantageous, but not essential.
With a positive can-do attitude, you will have the ability to undertake work efficiently, ensuring our sales and despatch operations run smoothly. This is a busy role within a small team so to be successful you will need to thrive on a challenge, be a great multi-tasker and able to lead a team to great heights.
WHAT'S IN IT FOR YOU? We provide extensive ongoing training and development opportunities for our employees and prefer to promote from within when we can. As a result, we have many long-term employees who have successfully risen through the ranks, with 20 of our 50-team recognised for long service over 10 years being testament that our staff are valued and looked after.
Clelands Timber Products is privately owned New Plymouth based company with its roots dating back over 100 years. We manufacture and distribute a range of engineered timber profiles and products for both domestic and export markets – using some of the most modern German engineered machinery and technology at our site on Katere Road.
If you want to be supported in developing your career and rewarded for what you do, then make the move to Clelands Timber Products!
Your application will include the following questions:
How many years' experience do you have as a Dispatch Coordinator?
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
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