Position: Sales AdministratorCompany: Bianca LorenneBianca Lorenne is a well-respected brand and market leader, designing, importing and wholesaling exquisite bed linen, boutique yarn, textile accessories, furniture and homewares throughout New Zealand and Australia. Our creative team constantly works on new and innovative designs to ensure we are at the forefront of our industry. We are a close-knit, fun and respectful team looking for an exceptional Sales Administrator.This role is based in our New Plymouth office and is the first port of call for both our wholesale and online retail clients. This role predominantly involves receiving and processing orders through our system, providing excellent customer service on both the phones and emails, and carrying out other administrative tasks.As a valued member of our team we can offer you:A fabulous working environment among high-end textiles and brandsOngoing training and development to help you reach your full potentialDynamic, creative and supportive workplace cultureTo succeed in this role you will need to carry out the following:Be a Bianca Lorenne brand ambassador, spreading our message throughout our retailer and designer network, building morale, loyalty and pride in the Bianca Lorenne brand and ensuring retailers and designers understand our brand, our philosophies, and our unique selling proposition.Provide an outstanding level of market-leading customer service support and product knowledge at all times.Assist customers virtually with selecting products, offer design advice, and provide in-depth knowledge on all products.Have a high level of communication skills both verbally and written to achieve timely and appropriate solutions.Be able to multi-task and work autonomously with excellent attention to detail.Work with a positive, friendly, can-do attitude.Manage day-to-day after-sales service requirements with our logistics and any other issues from our customers.Brief Job Summary:Phone answering, wholesale and online retail customer management, email enquiry and processing as first point of contact.Order generating, taking, processing, and follow-ups (via email, phone call or our website), for both our wholesale/trade customers and online retail customers.Assist customers by phone and email with product queries, styling, and addressing any issues.Maintain accurate records in our product and pricing lists.Carry out any other general administrative tasks and office duties as and when required.This is a full-time position of 37.5 hours per week on:Monday - Friday 8:30 am – 4:30 pmIf you think this sounds like you then please email your application to ****** along with your CV and references.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?Do you have experience in administration?How would you rate your English language skills?
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