Our client, Lake Taupo Hospice, is a registered charity providing free home-based end-of-life care services to people with terminal illnesses. Their dedicated team of employees spans various roles, including clinical, finance, family and bereavement support, education, community relations, and retail. As professionals, they contribute their expertise to providing compassionate comprehensive care, enabling patients to stay at home. Their vision is to bring the most unique care experience in the world to our community.Lake Taupo Hospice employs 32 staff (full and part-time) and relies on a pool of approximately 250 volunteers to support their care services, retail outlets, and fundraisers. Their care services include specialist palliative care nursing, family and bereavement support, personal care, loan equipment, education, and patient programmes.70% of Lake Taupo Hospice funding is raised from their two retail outlets - Taupo and Turangi Hospice Shops. Both are highly regarded as destination shops.As the Retail Operations Manager, you will play a pivotal role in ensuring that their stores continue their successful trajectory. Every donation and sale made directly supports Hospice care in the community.What You Will Do:Lead Retail Operations: Oversee daily retail operations ensuring our stores are welcoming, well-organised, and stocked.Coordinate Volunteers and Staff: Train, lead, and support a diverse team of retail volunteers and staff.Drive Growth: Develop and implement a retail strategy to maximise sales, grow revenue, and support Hospice services.Build Community Engagement: Connect with the community who are our donors and customers to share the Lake Taupo Hospice vision and mission.What We're Looking For:Proven experience in retail management, ideally in a charity retail environment.Strong leadership skills and ability to inspire and support both volunteers and staff.Proactive approach to problem-solving and a dedication to health and safety.Desire to create a positive experience for all who donate to and visit our stores.Commitment to supporting end-of-life care.If you are an experienced candidate looking for your next opportunity, click the button above to apply and submit your CV!Applications Close: Monday the 25th of November 2024.Our Consultant Emma Wepa looks forward to reviewing your application.You must be eligible to work in NZ, have NZ residency, or hold a valid NZ work permit.
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