Retail Assistants (Retail & Consumer Products)Full timeJoin our awesome Frontline whanau at One NZ, where you'll ensure our customers' needs are met with expert advice and tailored solutions. Embrace our "Let's Get Connected" spirit by delivering high standards of customer experience, resolving issues promptly, selling our innovative products and making every interaction count across various channels assisting customers through our OMNI channel support – inbound/outbound phone queues, face to face interactions and email/chat support. Be the voice our customers trust, owning every relationship and contributing to our team's success.This role is based in our New Plymouth store, where you'll enjoy flexibility of a rotation roster from Monday to Sunday, including Public Holidays!Ko to mahi – what you'll doDeliver a high standard of customer experience resolving service/technical issues in a timely manner. Actively diagnose, troubleshoot and engage with appropriate experts within the team for additional support.Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing).Respond to all customer interactions via a variety of channels (such as voice calls, online chat, emails, social media), and identify appropriate solutions.Own the customer relationship and communications where first contact fix is not possible, including any case management required.Make a positive impression with the customer through every interaction, including contributing successfully with team and individual goals.Actively contribute to knowledge sharing and learning across the team to resolve more customer calls first time.Na tou rourou - what you'll bringOur ideal candidate is customer obsessed in mindset with excellent communication skills. You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.You will also bring:Previous experience in a sales, customer service environment and technical understanding/knowledge of products and services.Motivation to achieve/exceed KPIs and targets.Comfortable working rotational shifts including evenings and weekends.Confidence in managing multiple customers & cases from simple to complex.Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge.At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.If this sounds like you, Apply Now! #J-18808-Ljbffr