Are you known for your charismatic and enthusiastic nature? Do you find approaching, engaging and building rapport with people comes naturally to you? If you have a strong customer focus and a mature and empathetic outlook then this could be a fantastic opportunity for you to join our dedicated Host Responsibility team at SkyCity Auckland!
The Role: Host Responsibility is fundamental to our ability to operate as a business, and SkyCity is committed to providing a safe and enjoyable environment for all our customers and employees by ensuring our positive culture delivers excellent Host Responsibility. In line with this and with the support of our new facial recognition technology, we have created a team to maintain and enhance our leading approach to Host Responsibility so are seeking an exceptional people-orientated Host to join our team on a full time basis.
What does a Responsible Gaming Host do? Proactively monitors un-carded continuous play customers and actions play alerts where necessaryActions all Facial Recognition Long Stay alertsProactively engages with customers in the gaming areasProvides Host Responsibility information to customers as and when requiredWhat makes a great Responsible Gaming Host? Well-demonstrated customer service experience with an approachable and friendly demeanourStrong interpersonal and communication skillsThe ability to interact with a wide range of people and the confidence to build relationshipsSensitive to others needs and be able to show empathy and concern even in difficult situationsExcellent attention to detail and strong situational awarenessAccurate data entry and PC skillsThe ability to speak additional languages would be advantageous as would experience in a gambling environment.The must-have's The availability to work rotational shifts within a 24/7 operationBe over 20 years of ageHave a clear credit history and criminal recordThe perks Health insurance through Southern CrossMeals in our brand-new staff cafeteria from $2.50Heavily subsidised inner-city parkingDiscounts across site and with 3rd partiesPlus, MANY more!If you have a background in gaming, customer service, retail, hospitality or sales this could be a great next career opportunity for you! If you'd like to join us in supporting our enhanced approach to Host Responsibility then please apply online, we look forward to hearing from you!
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