Discover a career with purpose at MBIE.
Do you crave a role where your impact is immediate and profound? Do you possess a passion for supporting newcomers and fostering a welcoming environment? Salary ranges from $55,624 - $65,829. Permanent full-time, based at Te Ahuru Mowai o Aotearoa (Mangere Refugee Resettlement Centre) in Auckland. Tenei turanga - About the Role:
The Refugee and Migrant Services (RMS) branch in Immigration New Zealand upholds New Zealand's international humanitarian obligations and commitments and works collaboratively across government, sectors, and communities to welcome, protect, and enable migrants and refugees to resettle and thrive in New Zealand.
The Refugee Quota Programme team within RMS delivers refugee resettlement programmes for New Zealand. A new team of Residential Services Officers has recently been established within the Refugee Quota Programme to provide high-quality front-facing services at Te Ahuru Mowai o Aotearoa.
You will contribute to the operations of Te Ahuru Mowai o Aotearoa by acting as the key point of contact for quota refugees and asylum seekers who are accommodated at the centre, from their arrival and through the duration of their stay. You will also act as a key point of contact for visitors and service providers requiring access to the centre.
You will participate in planning and organising the day-to-day operations at Te Ahuru Mowai o Aotearoa and provide quality services relating to the care, wellbeing, and rights of refugees and asylum seekers. You will liaise with other service providers to maximise efficiency and ensure the smooth running of the refugee orientation programme.
The team operates on a 24/7 basis including rostered weekends. Residential Services Officers work on rostered shifts, 4 days on, 3 days off, 10hrs per day with rotation every 3 months.
What we offer in return:
This is a great opportunity to be part of a newly established team and a branch that is passionate about supporting New Zealand's broader international humanitarian obligations. We provide ongoing training and opportunities for growth and learning to further develop your career aspirations. Access to a range of employee benefits that supports your health and wellbeing. Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience Required:
Proactive and confident customer service skills gained from working in front-facing customer-centric roles. Excellent communication and interpersonal skills. Demonstrated cultural sensitivity and ability to work effectively with people from diverse backgrounds. Ability to work effectively without direct supervision. Strong analytical skills and a demonstrated ability to exercise sound, reasoned judgement. Solutions-orientated and strong problem-solving ability. Excellent organisational skills with a focus on prioritisation. Comfort using the Microsoft Suite including Word, Excel, and Teams; and facilities management systems. Ability to discreetly deal with confidential information. Police vetting is required. NZ full current driver licence is essential. Able and willing to undertake shift work as per the team schedule and in accordance with MBIE policy on a 24/7 basis. Reasonable level of fitness required for day-to-day operations. Knowledge of a language of a major client group of the Refugee Quota Programme and/or exposure to overseas travel or other cultures would be an advantage but is not essential. For your application to be considered you must be a New Zealand citizen or hold a permanent resident visa.
Me pehea te tono - How to Apply:
Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.
Email Emily Boyd at ****** quoting ref MBIE/15406 if you have any further questions. Please Note: Due to an anticipated high volume of applications, we may close advertising early.
Applications close at 5pm on Monday 22nd July 2024.
Dynamic team culture and career development opportunities.
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