The role Our Elmwood facility in Auckland is looking for a full-time Guest Services Manager to join their dedicated team.
What you'll be doing: Delivering an exciting and innovative service delivery conceptOverseeing and leading a team passionate about delivering the highest quality customer serviceTaking ownership of the front of house and ensuring consistently high standards are metLiaising with external leisure suppliers, instructors, and volunteersCoordinating the services and special facilities offered to residents and their familiesOffering current knowledge on all facility products, services, policies, and emergency proceduresMonitoring resident satisfaction reports and implementing actions to improve resultsEngaging with residents to provide general assistance, as requestedEnsuring that all resident complaints are handled promptly and completely.What you'll bring: Experience successfully leading a high-performing customer-facing team who can work under pressure and meet deadlinesExceptional customer service skillsThe ability to bring style and calm to a busy and demanding roleA passion for ensuring all residents feel valued and specialStrong communication skills (both written and verbal)An empathetic and passionate natureA team-first, can-do attitudeExcellent computer skills, in particular, with the Microsoft suiteEligibility to work in NZ.Who we are Reimagining the Retirement and Aged Care Living experience in New Zealand.
Why Work at Oceania At Oceania, our people are the driving force behind our purpose to reimagine retirement and aged care living in New Zealand. We recognise that an engaged and diverse workforce is central to delivering exceptional care and enriching the lives of our residents.
We're the proud owner and operator of over 40 villages across New Zealand, providing independent living and aged care living to more than 4,000 residents.
Our core activities include the development, construction, and operation of integrated retirement and aged care living residences to provide remarkable experiences that enable our residents to keep living the life they love and stay connected to what matters the most.
At Oceania, we build homes and communities, not just villages. Our spaces are designed to enable our residents to live the way they always have, with value, purpose, and connection to the things that matter most. We're led by them, and it's this shared value to 'Believe in Better' that makes our approach different.
What we offer This belief in better means we are committed to supporting you to learn and do better, and will provide you with:
Competitive remuneration package and Birthday LeaveA safe and healthy working environment with access to a free, confidential support serviceOpportunities for ongoing development and career progressionEmployee shares, at no cost, for permanent employeesAccess to a range of great staff discounts with our suppliersNo matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us.
We strive to do better every day. Apply now and become part of our journey.
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