Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017, will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.Job DescriptionResponsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.Report directly to the Assistant Reservations Manager.Be well versed in Resavison and Vouch.Work closely with all Front Office and Sales & Marketing providing lead advice and constant feedback concerning both enquiries and firm reservations.Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.Offer appropriate room types, price inclusions, upsell and handle price objections.Responsible for ensuring that all daily tasks are completed diligently.Take note of the reservation status to sell available rooms.To be well informed in all F&B Promotions.Taking In Room Dining Orders and actively upselling and cross-selling.Taking restaurant reservations and all other enquiries via phone or emails.Monitor delivery of promises and orders that come through Vouch and HotSos.Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.QualificationsProject a professional image at all times through personal presentation and interpersonal skills.Desire and ability to train and develop ambassador.Maintain awareness of industry trends.Initiate contacts and establish rapport easily.Assert point of view directly yet tactfully.Organise time and work efficiently.Excellent numeracy, verbal and written communication skills.Have the ability and willingness to undertake further development.Appreciate and maintain an effective outlet for stress.Willingness to work weekends and public holidays as part of the job role.Have the aptitude and willingness to undertake further development with Sofitel.
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