BreakFree on Cashel St situated right in the heart of Christchurch's CBD is within walking distance to public transport, historic landmarks and local cafes. The property offers a variety of funky and vibrant hotel rooms to suit all travellers as well as onsite restaurant and bar offering a relaxed atmosphere. Spend your days off skiing the Southern Snow-capped Alps in winter or surfing and hiking around the headlands in the summer. All year round adventure is waiting for you at BreakFree on Cashel!PurposeAs Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.Primary ResponsibilitiesTake the helm and guide the reservations' day-to-day operations with expertiseManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersFacilitate the onboarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their rolesAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracyAssist in resolving guest complaints or issues related to reservations, billing, or room assignmentsSkills and ExperienceExperience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your careerMasterful in the art of both written and spoken communicationProficiency in using reservation and property management systems is a plusThe knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a mustTeam player with a positive attitude and willingness to go the extra mileCapable of embracing a flexible rotating schedule, including nights, weekends, and public holidaysAccor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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