BreakFree Cashel Street, 165 Cashel Street, Christchurch, Canterbury, New Zealand Req #3420
Friday, 15 November 2024
BreakFree on Cashel St situated right in the heart of Christchurch's CBD is within walking distance to public transport, historic landmarks and local cafes. The property offers a variety of funky and vibrant hotel rooms to suit all travellers as well as onsite restaurant and bar offering a relaxed atmosphere. Spend your days off skiing the Southern Snow-capped Alps in winter or surfing and hiking around the headlands in the summer. All year round adventure is waiting for you at BreakFree on Cashel!
Purpose
As Reservations Manager , your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.
Primary Responsibilities
Take the helm and guide the reservations' day-to-day operations with expertise.
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
Facilitate the onboarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
Safely and securely handle payment transactions, verifying billing details for accuracy.
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.
Skills and Experience
Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career.
Masterful in the art of both written and spoken communication.
Proficiency in using reservation and property management systems is a plus.
The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must.
Team player with a positive attitude and willingness to go the extra mile.
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Breakfree Cashel Street, 165 Cashel Street, Christchurch, Canterbury, New Zealand
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