Job Description - Reservations Agent (HOT0B9KP)
Job Number: HOT0B9KP
Work Locations Hilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300
Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.
Guests can sample the best of New Zealand cuisine at one of the multiple dining options.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.
What will I be doing? In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.
You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.
In your role you will:
Be responsible for the accurate recording and processing of reservations Maximise room sales through pro-active selling techniques Develop and maintain relationships both internally and externally Provide prompt and efficient service while meeting the hotels brand standards What are we looking for? The ideal candidate will have a passion for delivering an exceptional customer experience.
To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:
A highly professional telephone manner and excellent communication skills Outstanding administrative and organisational skills Well-presented, organised and calm personality Be a team player in everything that you do Fluent English essential, additional languages an advantage At least one years' experience in a customer service related role within the hospitality industry or experience in a reservations environment Have a high level of knowledge of the local area A degree or diploma in Hospitality, Hotel Management an advantage Benefits Include: Workplace flexibility (work life balance) Professional leadership development framework Worldwide career opportunities Access to Hilton University and over 5000 online learning programs Free events and activities Discounted gym membership Free staff meal and daily dry-cleaned uniform Discounted hotel accommodation and food & beverage rates globally Diverse by nature and inclusive by choice Support to participate in a variety of local volunteer activities Fast track to Hilton Honors Silver status as a Team Member When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.
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