Remote Web Chat Specialist

Job Description: Charles Schwab is seeking a passionate and reliable Remote Web Chat Specialist to join our team in Nelson, New Zealand. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service or a related field. Responsibilities:- Respond to customer inquiries and provide support through web chat- Assist customers with account information, troubleshooting, and general inquiries- Maintain a high level of customer service and professionalism at all times- Utilize effective communication skills to effectively assist customers- Collaborate with team members to ensure a positive customer experience- Adhere to company policies and procedures to ensure compliance and customer satisfaction Requirements:- 2 years of experience in customer service or a related field- Passionate about providing exceptional customer service- Reliable and able to work independently- Strong planning and organization skills- Excellent communication skills, both written and verbal- Proficiency in web chat platforms and technology- Ability to work part-time hours Benefits:- Free food- Disability insurance- Company transportation Working Environment:At Charles Schwab, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we are committed to providing a positive and supportive work environment for all employees. Deadline to Apply: April 23, 2024 Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.