Support Associate

Job Description:Frontier Communications is seeking a dedicated and resilient Support Associate to join our team in Nelson, NZ. As a Support Associate, you will play a crucial role in providing exceptional customer support and assistance to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities:- Provide timely and effective customer support through various channels such as phone, email, and chat- Address customer inquiries, troubleshoot issues, and provide solutions in a professional manner- Collaborate with other team members to ensure smooth operations and customer satisfaction- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate teams- Stay up-to-date on company products and services to provide accurate information to customers- Assist in training new support staff as needed Requirements:- 3 years of experience in customer support or a related field- Excellent communication and interpersonal skills- Strong presentation and negotiation skills- Ability to remain calm and composed under pressure- Proven ability to work effectively in a fast-paced environment- Resilient and dedicated attitude towards customer service- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent Benefits:- Retirement plan- Paid overtime- Free accommodation Working Environment:At Frontier Communications, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive workplace culture leads to happier employees and satisfied customers. Join us in creating a supportive and collaborative work environment where everyone can thrive. Equal Opportunity Statement:Frontier Communications is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.