**Job Title: Remote Web Chat Representative**
**Company: Motorola Solutions**
**Location: Nelson, Nelson, NZ**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
### Job Description:
Motorola Solutions is seeking a motivated and dedicated Remote Web Chat Representative to join our team. This part-time position offers the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer support through web chat platforms. The ideal candidate will possess at least three years of experience in a customer service role, equipped with outstanding problem-solving skills and a strong ability to communicate effectively. This role is perfect for someone who thrives amidst change and is eager to deliver excellence in customer engagement.
### Key Responsibilities:
- **Customer Engagement:** Respond promptly to incoming web chat inquiries from customers, providing accurate information, assistance, and solutions to meet their needs while maintaining a positive and professional demeanor.
- **Problem Solving:** Identify customer issues, demonstrate critical thinking to resolve complex problems, and provide thoughtful solutions while maintaining company policy and standards.
- **Negotiation:** Engage with customers, leveraging negotiation skills to handle objections, facilitate trades, or upgrade services, thereby enhancing customer satisfaction and retention.
- **Documentation:** Maintain detailed records of customer interactions, feedback, and ongoing issues in the customer relationship management (CRM) system to ensure smooth follow-ups and internal communication.
- **Product Knowledge:** Stay updated on Motorola Solutions' products, services, and promotions to effectively assist customers and align solutions with their needs.
- **Collaboration:** Work closely with team members and other departments to relay customer feedback and improve processes, experiences, and interactions across the organization.
- **Quality Assurance:** Participate in performance reviews and team meetings, providing insights and suggestions to improve customer service strategies and operational efficiencies.
- **Change Management:** Embrace and navigate changes in processes, technologies, and team structure, adapting quickly to new challenges while helping to facilitate a seamless transition for customers.
### Requirements:
**Experience**
- Minimum of 3 years of experience in a customer service role, preferably in a remote setting.
**Skills and Qualifications**
- Proven outstanding communication skills, both written and verbal, with a strong focus on customer engagement.
- Excellent negotiation skills, with the ability to influence outcomes positively.
- Strong critical thinking abilities to assess situations and propose effective solutions.
- Resilience under pressure, demonstrating a hardworking attitude and a commitment to excellence in customer service.
- Proficient in using web chat software and CRM systems; familiarity with Motorola Solutions' products is a plus.
**Personality Traits**
- Resilient: Able to handle challenging situations with grace and maintain a positive attitude.
- Hardworking: A dedicated individual who strives for excellence and puts forth the effort to go above and beyond for customers.
### Benefits:
- Free food provided during working hours.
- Company-provided equipment to facilitate productive remote working.
- Paid Time Off (PTO) to ensure a healthy work-life balance.
### Working Environment:
We value a team-oriented and adaptable work culture. Candidates must be able to thrive in an environment that embraces change and proactively navigates new challenges.
### Application Deadline:
Please submit your application by **October 17, 2024**.
### Equal Opportunity Statement:
Motorola Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Motorola Solutions and help us shape the future of communications!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.