**Job Title:** Remote Web Chat Assistant **Company:** Orion Health **Location:** Wellington, Wellington, NZ **Job Type:** Part-time **Seniority Level:** Associate Level **Years of Experience Required:** 2 --- ### Job Description Orion Health is looking for a dedicated and enthusiastic Remote Web Chat Assistant to join our team in Wellington. As a vital part of our customer service department, you will be responsible for engaging with our clients through online chat platforms, ensuring they receive comprehensive support and clear guidance related to their inquiries. This position is ideal for individuals who thrive in a fast-paced environment and possess a strong commitment to delivering exceptional customer service. ### Key Responsibilities - **Customer Support:** Respond to incoming web chat queries in a timely manner, providing accurate information and assistance to clients regarding our health technology solutions. - **Problem Solving:** Utilize strong resourcefulness to troubleshoot customer issues, ensuring they are resolved efficiently and effectively. - **Emotional Intelligence:** Employ emotional intelligence to gauge customer sentiment and respond appropriately to their needs and concerns, fostering a positive customer experience. - **Documentation:** Maintain thorough records of all client interactions, including inquiries, responses, and resolutions, to assist in follow-up and future inquiries. - **Collaboration:** Work closely with team members and other departments to address complex issues that may require additional expertise or intervention. - **Training and Development:** Participate in continuous training sessions to stay updated on product changes, new features, and customer service best practices. - **Feedback:** Gather customer feedback and insights to help our team improve service quality and drive customer satisfaction initiatives. - **Team Motivation:** Promote a positive team environment by supporting colleagues and sharing best practices that contribute to team goals. ### Requirements **Educational Background:** - A bachelor's degree or equivalent experience in customer service, business administration, or related field is preferred. **Experience:** - Minimum of 2 years of experience in a customer service role, preferably in a web chat or remote support environment. **Technical Skills:** - Proficient in using web chat software and customer relationship management systems. - Comfortable using various digital communication tools and platforms. **Personality Traits:** - **Adaptable:** Demonstrates the ability to adjust to varying customer needs and situations quickly while maintaining a professional demeanor. - **Resourceful:** Shows ingenuity in finding solutions to client issues and effectively navigating challenges. **Soft Skills:** - **People Management:** Strong interpersonal skills with the capacity to manage and nurture customer relationships. - **Emotional Intelligence:** Ability to understand and manage your emotions as well as empathize with customers, enhancing service delivery. ### Working Environment At Orion Health, we prioritize employee well-being and recognize the importance of maintaining a healthy work-life balance. Our work environment fosters creativity and collaboration through comprehensive health and wellness initiatives aimed at supporting your overall wellness. ### Benefits - Competitive salary and retirement plan - Employee discounts for health services and wellness programs - Visa sponsorship available for eligible candidates ### Application Deadline Please submit your application by **October 27, 2024**. ### Equal Opportunity Statement Orion Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- We look forward to receiving your application and potentially welcoming you to our team at Orion Health!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.