**Job Title:** Remote Support Specialist **Company:** Honeywell International **Location:** Dunedin, Otago, NZ **Job Type:** Full-time **Seniority Level:** Associate Level **Years of Experience:** 4 **Job Description:** Honeywell International is seeking a dedicated and passionate Remote Support Specialist to join our innovative team.
This role plays a critical part in our mission to create a safer, smarter, and more sustainable world by providing exceptional technical support to our clients and customers globally.
The ideal candidate will be hardworking, motivated, and eager to contribute to a meaningful mission.
**Key Responsibilities:** - **Technical Support**: Provide comprehensive remote technical support and troubleshooting assistance for Honeywell products, software, and services, ensuring customer issues are resolved efficiently and effectively.
- **Customer Engagement**: Engage with customers through various channels (phone, email, chat) to identify issues, gather information, and develop solutions tailored to their specific needs.
- **Documentation**: Maintain accurate records of customer interactions, issues, and resolutions in the company's CRM system.
Develop and update technical documentation, FAQs, and knowledge base articles to aid in future inquiries.
- **Training & Orientation**: Conduct training sessions and orientations for customers on product features, setup processes, and best practices to ensure optimal usage and satisfaction.
- **Collaboration**: Work collaboratively with cross-functional teams, including engineering and product management, to escalate unresolved issues and feedback for continuous product improvement.
- **Strategic Planning**: Contribute to the development of technical support strategies aimed at improving customer service delivery and operational efficiencies.
- **Performance Metrics**: Monitor and analyze service delivery metrics to identify trends and areas for improvement in support processes, ensuring KPI targets are met.
- **Persuasion & Influence**: Utilize effective persuasion techniques to promote additional services or upgrades that align with customer needs, enhancing their overall experience with Honeywell.
- **Continuous Learning**: Stay up to date with the latest technologies, industry standards, and best practices in technical support, seeking opportunities to enhance personal and team knowledge.
**Requirements:** - **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- **Experience**: Minimum of 4 years in a technical support role or IT service management with a proven track record of success in a remote support environment.
- **Technical Skills**: Proficient in troubleshooting hardware, software, and network issues.
Familiarity with Honeywell products or similar technologies is a plus.
- **Personality Traits**: - Hardworking and dedicated with a strong work ethic.
- Highly motivated to achieve personal and team objectives.
- **Soft Skills**: - Strong strategic planning capabilities to identify areas for improvement and implement effective solutions.
- Persuasive communication skills to effectively convey information and advocate for customer needs.
- **Remote Work Setup**: Must have a reliable high-speed internet connection and a suitable remote work environment free from distractions.
**Benefits:** - **Accommodation**: Enjoy free accommodation provided by the company.
- **Paid Time Off (PTO)**: Generous paid time off policies to promote work-life balance.
- **Travel Opportunities**: Opportunities for travel to engage with clients and participate in corporate events, contributing to personal and professional growth.
**Working Environment:** At Honeywell International, we focus on aligning our work with a greater purpose.
You will contribute to our meaningful mission, making a difference in the lives of our customers and the community.
**Application Deadline:** October 29, 2024 **Equal Opportunity Statement:** Honeywell International is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.