Remote Support Representative

Job Description: INTL FCStone is seeking a Remote Support Representative to join our team in Hamilton, Waikato, NZ.
This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer support or a related field.
As a Remote Support Representative, you will be responsible for providing exceptional customer service and technical support to clients remotely.
Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely and efficient manner - Document customer interactions and resolutions in the company's CRM system - Collaborate with internal teams to escalate and resolve complex issues - Stay up-to-date on product knowledge and industry trends to better assist customers - Meet and exceed customer satisfaction goals and performance metrics Requirements: - Energetic and passionate about providing excellent customer service - Strong communication skills, both verbal and written - Analytical mindset with the ability to problem-solve effectively - Ability to work independently and as part of a team - Proficiency in using CRM systems and other customer support tools - High school diploma or equivalent; additional education or certifications are a plus Benefits: - Vision insurance - Dental insurance - Paid overtime - Opportunities for unlimited personal and professional growth Equal Opportunity Statement: INTL FCStone is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ******** If you meet the requirements and are excited about the opportunity to join a dynamic team in a growing company, we encourage you to apply for the Remote Support Representative position at INTL FCStone.
We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.