Remote Support Associate

Job Description: CDW is seeking a Remote Support Associate to join our team in Nelson, NZ. This is a part-time, entry-level position that requires no prior experience. As a Remote Support Associate, you will be responsible for providing technical support to our clients remotely. The ideal candidate will be driven, adaptable, and have strong emotional intelligence and research skills. Responsibilities:- Provide technical support to clients remotely via phone, email, or chat- Troubleshoot and resolve technical issues in a timely manner- Document all interactions with clients accurately- Escalate complex issues to senior support staff as needed- Stay up to date on product knowledge and industry trends- Collaborate with other team members to improve support processes Requirements:- Strong interpersonal and communication skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and other relevant software- Excellent problem-solving skills- Willingness to learn and adapt to new technologies- High school diploma or equivalent Benefits:- Profit sharing- Gym membership- Dental insurance Working Environment:At CDW, we strive to cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, collaborate with others, and continually seek out new opportunities for growth and development. Deadline to Apply: April 29, 2024 Equal Opportunity Statement:CDW is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.