**Job Title:** Remote Operations Manager **Company:** Group 1 Automotive **Location:** Christchurch, Canterbury, NZ **Job Type:** Full-time **Seniority:** Associate Level **Years of Experience:** 5 --- ### Job Description: Group 1 Automotive is seeking a highly motivated and dedicated Remote Operations Manager to join our dynamic team in Christchurch, NZ. In this role, you will play a pivotal part in enhancing our operational processes, ensuring they align with our commitment to exceeding customer expectations and driving overall business success. ### Key Responsibilities: 1. **Operational Oversight:** - Manage daily operational activities to ensure efficiency and effectiveness in remote workflows. - Develop and implement operational strategies that align with our corporate goals and customer satisfaction benchmarks. - Monitor performance metrics and adjust operations as needed to optimize productivity. 2. **Team Management and Collaboration:** - Lead and mentor a remote team, fostering a collaborative environment that encourages open communication and teamwork. - Conduct regular team meetings to gauge performance, discuss challenges, and share best practices. - Provide training and development opportunities for team members to enhance their skills and career growth. 3. **Customer Focus:** - Ensure all operations are customer-centric by developing processes that prioritize customer satisfaction. - Address customer inquiries and concerns promptly, ensuring resolution aligns with our service standards. - Collaborate with other departments to gather customer feedback and implement recommendations to improve service delivery. 4. **Process Improvement:** - Analyze current operational processes and identify areas for improvement to increase efficiency and effectiveness. - Implement new technologies and practices to enhance remote operations and support team productivity. - Regularly review and update standard operating procedures (SOPs) to reflect best practices and evolving business needs. 5. **Reporting and Analysis:** - Prepare and present operational performance reports to management, detailing progress against KPIs and identifying any areas needing attention. - Leverage data analytics to drive decision-making and forecast operational trends. - Monitor industry trends and benchmarks to inform continuous improvement initiatives. 6. **Budget Management:** - Assist in the development and management of the operational budget. - Identify cost-saving opportunities without compromising service quality. ### Requirements: - **Education:** Bachelor's degree in Business Administration, Management, or a related field preferred. - **Experience:** Minimum of 5 years of experience in operations management, with a strong emphasis on remote team management. - **Technical Skills:** Proficiency in project management tools, data analysis software, and CRM systems. Familiarity with remote communication technologies is an advantage. ### Personality Traits: - **Motivated:** A self-starter with a strong drive to achieve results and exceed expectations. - **Dedicated:** Committed to the continuous improvement of operations and focused on team and customer success. ### Soft Skills: - **Teamwork:** Ability to work effectively in a team environment and collaborate with diverse groups. - **Persuasion:** Skilled in influencing and persuading others to adopt new practices and improve performance. ### Benefits: - Competitive salary with a retirement plan. - Profit-sharing opportunities to share in the company's success. - Employee discounts on various products and services. ### Working Environment: At Group 1 Automotive, we are dedicated to understanding and exceeding customer expectations. We foster a supportive and engaging remote work environment that values teamwork, innovation, and continuous improvement. ### Application Deadline: Please submit your application by **October 29, 2024**. ### Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Join us at Group 1 Automotive and be a part of a team that is dedicated to excellence in service and operations!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.