**Job Title:** Remote Live Chat Associate **Company:** Cameron International **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 --- **About Cameron International:** Cameron International is a leading innovator in the engineering and manufacturing solutions space, committed to providing exceptional service and quality products to our customers.
We believe in fostering an inclusive and collaborative work environment that values empathy and understanding in all interactions.
--- **Job Description:** We are seeking a dedicated and skilled Remote Live Chat Associate to join our dynamic team.
In this part-time role, you will be responsible for providing exemplary customer service through live chat support.
The ideal candidate will possess at least three years of experience in customer service, showcasing their ability to resolve issues effectively while maintaining a positive customer experience.
**Key Responsibilities:** - Provide professional and courteous responses to customer inquiries through live chat, ensuring a quick and effective resolution to their concerns.
- Demonstrate a deep understanding of our products and services to educate customers and guide them through their decisions effectively.
- Manage multiple live chat interactions simultaneously while maintaining attention to detail and quality of service.
- Utilize customer relationship management (CRM) software to log interactions, escalate issues when necessary, and maintain comprehensive records of customer interactions.
- Collaborate with other departments, including sales and technical support, to ensure seamless communication and resolution of customer issues.
- Gather and analyze customer feedback to identify trends and propose innovative solutions to improve service delivery processes.
- Monitor chat performance metrics and work towards achieving individual and team goals.
- Uphold the company's policies and procedures, especially regarding customer confidentiality and data protection.
- Participate in training programs and workshops to continuously enhance your skills and knowledge in customer service excellence.
**Requirements:** - Minimum of 3 years of experience in a customer service role, with a focus on live chat support.
- Demonstrated resilience in handling challenging conversations, showing an ability to remain calm and professional under pressure.
- Resourceful problem-solving skills with a proactive approach to finding solutions and addressing customer needs.
- Exceptional communication skills, both written and verbal, with a strong ability to convey empathy and understanding in every customer interaction.
- A creative mindset with an innovative approach to improving processes and enhancing customer satisfaction.
- Competence in using CRM tools and live chat software; familiarity with remote work technologies is a strong plus.
- Strong time management skills and the ability to prioritize tasks effectively in a fast-paced environment.
- Availability to work flexible hours to accommodate peak times of customer interaction.
**Benefits:** - Competitive hourly wage with opportunities for growth.
- Gym membership to promote health and well-being.
- Visa sponsorship for qualified candidates looking to establish themselves in New Zealand.
- Vision insurance to help you maintain your eyesight and overall health.
--- **Working Environment:** At Cameron International, we prioritize understanding and empathy in all interactions with our customers.
We believe that an effective customer service experience is built on trust, respect, and genuine concern for our customers' needs.
--- **Application Deadline:** ******** **Equal Opportunity Statement:** Cameron International is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from people of all backgrounds, cultures, and experiences.
--- If you are passionate about delivering exceptional customer service and meet the criteria outlined above, we encourage you to apply for the Remote Live Chat Associate position at Cameron International.
Join our team and help us revolutionize customer support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.