Job Description: We are looking for a dedicated Remote Customer Support Manager to join our team at Jarden.
As a part-time Associate Level position based in Auckland, NZ, you will be responsible for managing a team of remote customer support representatives to ensure exceptional customer service delivery.
This role requires at least 5 years of experience in customer support or a related field.
Responsibilities: - Manage a team of remote customer support representatives to meet and exceed customer service standards - Develop and implement strategies to improve customer satisfaction and retention - Monitor performance metrics and provide coaching and feedback to team members - Collaborate with other departments to address customer issues and improve processes - Conduct regular training sessions to ensure team members are equipped with the necessary skills and knowledge - Handle escalated customer complaints and find timely resolutions - Stay up-to-date on industry trends and best practices in customer support Requirements: - 5 years of experience in customer support or a related field - Strong leadership and communication skills - Hardworking and adaptable personality traits - Ability to research and implement effective solutions - Proficiency in project management - Ability to work independently and as part of a team - Excellent problem-solving skills Benefits: - Company equipment provided for remote work - Gym membership - Joining bonus - Opportunities for professional development and growth within the company Working Environment: At Jarden, we value continuous learning and adaptation to stay ahead in a rapidly changing world.
As a Remote Customer Support Manager, you will have the opportunity to grow and develop your skills while making a positive impact on our customers' experiences.
Deadline to Apply: August 26, 2024 Equal Opportunity Statement: Jarden is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
