Remote Customer Success Specialist

Job Description: PVH is seeking a Remote Customer Success Specialist to join our team in Hamilton, Waikato, NZ.
As an Entry Level position, no prior experience is required, but we are looking for individuals who are driven, resilient, and possess strong problem-solving and critical thinking skills.
Responsibilities: - Build and maintain strong relationships with customers through virtual communication channels - Provide proactive customer support, addressing any issues or concerns in a timely and efficient manner - Collaborate with internal teams to ensure customer satisfaction and retention - Identify opportunities to upsell or cross-sell products and services to existing customers - Analyze customer data to provide insights and recommendations for improving overall customer experience - Develop and implement customer success strategies to drive revenue growth and business success Requirements: - Excellent written and verbal communication skills - Ability to work independently and collaboratively within a remote team environment - Strong attention to detail and organizational skills - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business, Marketing, or a related field preferred Benefits: - Disability insurance - Free food - Life insurance Working Environment: At PVH, we encourage curiosity and questioning to fuel innovation and growth.
Our team values diversity and inclusion, and we strive to create a supportive and collaborative work environment for all employees.
Deadline to Apply: August 21, 2024 Equal Opportunity Statement: PVH is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.