**Job Title:** Remote Customer Success Officer **Company:** Targa Resources **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 3 --- **Position Summary:** Targa Resources is seeking a driven and adaptable Remote Customer Success Officer to join our dynamic team.
In this role, you will be responsible for ensuring the success and satisfaction of our client base by acting as a liaison between our company and our clients.
You will work closely with clients to understand their needs, manage expectations, and foster long-term relationships, ensuring they derive maximum value from our products and services.
**Key Responsibilities:** 1.
**Client Engagement and Relationship Management:** - Establish and maintain strong relationships with clients, understanding their business goals, needs, and expectations.
- Conduct regular check-ins with clients to discuss their account performance and address any concerns or feedback.
- Act as the main point of contact for clients, providing timely responses and support to inquiries via phone, email, and online chat.
2.
**Product Knowledge and Support:** - Develop deep knowledge of Targa Resources' products and services to effectively educate clients and enable their success.
- Provide tailored training and onboarding for new clients, ensuring a smooth transition and understanding of our services.
- Assist clients with troubleshooting and resolve issues related to our products and policies in a timely manner.
3.
**Monitoring and Reviewing Client Performance:** - Analyze client usage and engagement metrics to identify areas for improvement and recommend solutions tailored to each client's needs.
- Prepare reports on client health and satisfaction to help inform internal teams on client relationships and opportunities for growth.
4.
**Collaboration with Internal Teams:** - Collaborate with sales, marketing, and product development teams to ensure cohesive communication and strategy in serving clients' needs.
- Provide feedback and insights from clients to relevant teams to enhance product offerings and improve customer experience.
5.
**Client Retention and Satisfaction Strategies:** - Implement and monitor client retention strategies while proactively identifying at-risk accounts and developing plans to mitigate risks.
- Collect and analyze client feedback to understand satisfaction levels and implement improvements as necessary.
6.
**Administrative Duties:** - Maintain accurate records of client interactions and account activities in the CRM system.
- Prepare and deliver presentations and reports on client success initiatives to management.
**Requirements:** - **Education:** Bachelor's degree in business, communications, or a related field is preferred.
- **Experience:** Minimum of 3 years in customer success, account management, or a related role, preferably within the energy or utilities sector.
- **Technical Skills:** Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Familiarity with data analysis and reporting tools is a plus.
- **Personality Traits:** - Driven: Demonstrated motivation to achieve results and exceed client expectations.
- Adaptable: Ability to adjust to new challenges and learn quickly in a fast-paced environment.
- **Soft Skills:** - Attention to Detail: Meticulous in ensuring accuracy in client accounts, reports, and communication.
- Strong Communication Skills: Excellent verbal and written communication abilities, with an emphasis on professional and positive interactions.
- Problem-Solving Skills: Resourceful in identifying issues and developing effective solutions.
**Benefits:** - Company-provided equipment to facilitate remote work.
- Life insurance coverage for peace of mind.
- Reimbursement for travel and spending expenses incurred while performing job responsibilities.
**Working Environment:** At Targa Resources, we strive to create a collaborative remote working environment where you can build strong relationships with colleagues, clients, and partners.
You will be supported in your role, enabling you to contribute effectively while enjoying the flexibility of remote work.
**Application Deadline:** September 29, 2024 **Equal Opportunity Statement:** Targa Resources is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
