Remote Customer Success Officer

Job Description: Jacobs Engineering Group is seeking a Remote Customer Success Officer to join our team in Hamilton, Waikato, NZ.
This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer-facing role.
The ideal candidate will be motivated, confident, and possess strong research and cooperation skills.
Responsibilities: - Build and maintain strong relationships with customers through regular communication and support - Understand customer needs and provide solutions to ensure customer satisfaction - Collaborate with internal teams to address customer issues and improve overall customer experience - Monitor customer accounts and proactively identify opportunities for upselling or cross-selling - Provide product demonstrations and training to customers as needed - Collect and analyze customer feedback to identify trends and areas for improvement - Meet and exceed customer retention and revenue targets Requirements: - 2+ years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred Benefits: - Joining Bonus - Paid sick leave - Paid overtime - Health and wellness initiatives to prioritize employee well-being Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to apply: ******** If you meet the requirements and are interested in joining our team as a Remote Customer Success Officer, please submit your application by the deadline.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.