**Job Title: Remote Customer Success Manager** **Company: Kelly Services** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 5** --- **About Us:** Kelly Services is a global leader in workforce solutions, known for our commitment to innovation and excellence.
We are seeking a highly motivated Remote Customer Success Manager to join our team in Nelson, NZ.
Our work environment fosters creativity and collaboration, allowing us to push the boundaries of what's possible in customer success.
**Position Overview:** As a Remote Customer Success Manager, you will play a crucial role in ensuring our clients' success with our services.
You'll act as the primary point of contact for our customers, helping them achieve their goals while nurturing long-term relationships.
You will work closely with our internal teams to deliver exceptional service and ensure customer satisfaction.
**Key Responsibilities:** - **Customer Relationship Management:** Build and maintain strong relationships with assigned customer accounts, ensuring a deep understanding of their needs and challenges.
- **Onboarding and Training:** Facilitate the onboarding process for new customers, providing training and resources to help them effectively utilize our services.
- **Customer Support:** Serve as a trusted advisor to customers, addressing questions and concerns promptly, and resolving issues in a timely manner.
- **Proactive Engagement:** Regularly check in with customers to assess their satisfaction and identify opportunities for enhancing their experience with our products and services.
- **Feedback Collection:** Gather and analyze customer feedback to inform product development and improvements, ensuring that service offerings align with customer needs.
- **Performance Metrics:** Monitor customer success metrics and key performance indicators (KPIs), developing plans to drive adoption and usage of our services.
- **Collaboration:** Work closely with sales, marketing, and product teams to share insights and best practices that can enhance customer experiences.
- **Research and Development:** Conduct market research to understand trends and customer preferences, providing valuable insights that contribute to strategic planning.
- **Reporting:** Prepare and present customer success reports to management, highlighting achievements, challenges, and opportunities for growth.
**Requirements:** - **Education:** Bachelor's degree in Business Administration or a related field.
- **Experience:** Minimum of 5 years of experience in a customer success, account management, or client-facing role.
- **Technical Proficiency:** Familiarity with CRM software and tools, data analysis, and reporting.
- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly.
- **Personality Traits:** - Motivated: A self-starter who is eager to learn and grow within the organization.
- Confident: Ability to engage with customers and advocate for their needs effectively.
- **Soft Skills:** - Research: Strong analytical skills to investigate customer issues and generate actionable insights.
- Cooperation: A team player with a collaborative spirit, able to work cross-functionally to achieve business objectives.
**Benefits:** - Free food in the office.
- Profit-sharing opportunities that allow you to benefit from our collective success.
- Paid overtime for those times when you go above and beyond.
**Working Environment:** Join a dynamic and innovative team that is passionate about customer success.
At Kelly Services, we believe in leading the industry through cutting-edge ideas and solutions.
Embrace a collaborative atmosphere where your unique input is valued, and where you can contribute to meaningful projects.
**Application Deadline:** Please submit your application by **September 24, 2024**.
**Equal Opportunity Statement:** Kelly Services is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and abilities.
--- If you are passionate about enhancing customer experiences and helping clients succeed, we invite you to join our team as a Remote Customer Success Manager!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
